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    What shipping options do I have?

    We offer Standard shipping through USPS

    • USPS shipping options - the Lake Monsters use USPS first class or priority for all online orders
    • After your order is shipped out, you will receive tracking information and you should receive your order within 2-7 business days. 
    • Expedited Shipping: After your order is placed, if you determine that expedited shipping is needed, you will need to call the Lake Monsters office at 802-655-4200 for additional pricing information and options. Please be advised that certain mail carriers do not include weekends or holidays as ship dates. 

    What are the Shipping Costs?

    Shipping of items is based on availability of items, shipping locations, shipping method selected and credit card authorization. 

    We will make every attempt to list only in-stock items in, however there may be instances when a popular item may sell out quickly. Should this occur your order will be adjusted and processed immediately. Your credit card will only be charged for those items shipped.

    In the event of a credit card problem, we will e-mail you immediately to inform you of the situation. We will then wait up to 10 business days for your response and then e-mail you once more before canceling the order. Customer Service will respond to your e-mail within 48 business hours. Hours of operation for e-mail are Monday - Friday 9:00 am - 5:00 pm PST. 

    How long does it take to process orders?

    Due to the high volume of orders we receive daily, our policy allows for up to 1-3 business days before your order is shipped out. Sometimes we are able to ship our orders out within days of your original order place date.

    Tracking your order

    You will receive a tracking # for your order in your shipping confirmation email.

    Please review the following information regarding when you can expect your order.

    • USPS shipping options - the Lake Monsters use USPS first class or priority for all online orders
    • After your order is shipped out, you will receive tracking information and you should receive your order within 2-7 business days. 

    Please be advised that certain mail carriers do not include weekends or holidays as ship dates.

    Do you ship to Canada or International?

    Yes. If shipping to Canada, please checkout on the online store, choosing your shipping method. If shipping to another country, unfortunately we cannot process your order online. Please contact our Team Store to place your order.