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    Return Policy

    If for any reason, you are not completely satisfied with your order, return it within 30 days for a full refund, replacement or exchange. To help us rapidly process your request, please return a copy of your receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that Vermont Lake Monsters Official Store will only refund shipping if your return was a result of our error. Send returns to:

    Vermont Lake Monsters
    Attn: Team Store - Returns/Exchanges
    1 King Street
    Burlington, VT 05401

    Damaged or Defective Items

    If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

    We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

    Exchanges

    If you are looking to exchange an item(s) that you ordered from the online team store, please following these steps:
    • Please make sure the tags are on it and it's in new condition
    • Include a copy of your order receipt and/or order number
    • Please include the item and/or size that you would like to exchange it for
    • Please include the best day time phone number to reach you at, as you will be responsible for additional shipping costs to get the new item back to you
    • Mail the item(s) that you would like to exchange back to:
    Vermont Lake Monsters
    Attn: Team Store - Returns/Exchanges
    1 King Street
    Burlington, VT 05401
     

    Partial Orders

    If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

    If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

    Wrong item received

    If you received an incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

    We will follow up on the next steps. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

    When can I expect my credit to be completed?

    Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.